Costumer Experience Manager
Job Title: Customer Experience Manager
Location: Khobar, KSA
About the job
As Customer Experience Manager within our Specialty Care team, you'll drive exceptional customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities
- Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
- Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
- Take accountability for delivering impact with first-in-class and best-in-class products across your territory
- Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
- Manage territory planning, customer segmentation, and opportunity identification using data-driven insights
- Lead chang...
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