Intake Coordinator

About the Role

We are looking for a highly organised, proactive and confident Intake Coordinator to manage incoming enquiries, support the client intake process and help convert prospective clients into active customers.

This role combines strong administrative coordination with client communication and sales. The successful candidate will be responsible for responding to enquiries, gathering information, guiding prospective clients through the intake process and ensuring consistent follow-up to keep opportunities moving forward.

We are open to candidates with previous sales experience, but this is not essential. A strong administrator with excellent communication skills, confidence on the phone and the ability to take initiative could be an excellent fit.

Key Responsibilities

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1\. Client Enquiries & Communication

• Respond promptly and professionally to incoming enquiries from prospective clients.
• Contact prospective clients by phone, email and other communication channels.
• Build rapport and establish trust with prospective clients.
• Understand client needs, answer questions and provide clear information about available services.
• Ensure all communication is professional, friendly and easy to understand.

2\. Intake Coordination & Administration

• Guide prospective clients through the intake and onboarding process.
• Collect, review and accurately record required client information.
• Manage intake documentation, forms and administrative records.
• Ensure all required in...

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