Customer Service Technician

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• You will perform mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
• You will schedule PMI/PMP following documented procedures, escalate issues, and complete service documentation.
• You will coordinate PMI appointments with FSE and customers to minimize disruption to clinical operations.
• You will support customers remotely and onsite and provide 2nd and 3rd level user support when issues arise.
• You will coordinate and accomplish defined basic service operations and/or resolve basic product issues for customers' equipment.
• You will support the generation of sales leads for pre-defined service offers and contribute to planning activities.
• You will adhere to defined processes and applicable regulations.

To find out more about the specific business, have a look at [https://www.varian.com/](https://www.varian.com/)

Minimum Required Skills and Knowledge

• You hold a vocational diploma, bachelor's or master's degree in Electrical/Electronic Engineering, VLSI/Microelectronics, or a similar field.
• You have knowledge of and...

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