Senior Infrastructure Engineer - Operations and Reliability
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.
About The Role
We're hiring a Senior Infrastructure Engineer — Operations & Reliability to help operate and improve Nscale's OpenStack-based cloud infrastructure. You should have a passion for cloud infrastructure and open-source platforms to join our expanding System Engineering function. This role is pivotal in establishing our follow-the-sun operational model, providing critical coverage for live services during regional operational windows.
You will support live services, resolve incidents across Linux, OpenStack, networking, and virtualization, and work with infrastructure and systems engineering colleagues across time zones. The role combines hands-on operations with opportunities to automate recurring work and improve platform reliability. You will also collaborate with Fleet Management, Network Operations, and other engineering teams when issues cross system boundaries.
What You’ll Be Doing (Responsibilities)
- Live Service Operations: Monitor, triage, and resolve complex Level 2 (L2) incidents across our Unix/Linux and OpenStack cloud environments to safeguard customer SLAs.
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