Sr. Director, Sales/Account Management - Market Management

Job Summary

Leads commercial growth initiatives focused on increasing and retaining membership, expanding market presence, and supporting long-term sustainability. Oversees the alignment and execution of sales, account management, and commercial marketing strategies to drive acquisition, retention, and market share across assigned lines of business. Guides long-term sales and retention strategies by aligning product design, benefits, pricing, and market segmentation with evolving customer needs and healthcare marketplace trends. Leverages performance data, customer insights, and competitive intelligence to identify growth opportunities, refine go-to-market approaches, and support achievement of sales and retention targets, including prospecting, referral networks, and open enrollment strategies. Maintains strong relationships with customers, brokers, consultants, and channel partners to reinforce value, build loyalty, and ensure customer needs are met. Provides market and subject-matter guidance to teams on complex sales, renewal, and benefits strategies, contributing market perspective to broader planning and decision-making. Fosters a culture of accountability, collaboration, and continuous improvement by promoting effective use of resources, process optimization, and compliance. Accountable for key performance indicators that support sustained growth, competitive positioning, and strong market performance.

Essential Responsibilities

• Builds organizational capacity by developing high-potential talent, fostering collaboration across teams, and aligning workforce plans with business needs. Establishes performance management, feedback, and coaching practices that promote accountability, continuous learning, and sustained performance.
• Leads teams through organizational change by staying current on industry trends, benchmarks, and best practices, and applying insights to improve ways of working, decision-making, and overall effectiveness.
• Oversees multiple teams and/or functions by translating sales, commercial marketing, and retention strategies into actionable operating plans. Sets goals, standards, and performance measures, and ensures work is completed in alignment with organizational priorities, policies, and timelines.
• Analyzes resources, costs, and forecasts to inform business planning; oversees budgets and allocations; and ensures effective use of marketing, technical, a...

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