Customer Service Representative, Italian Speaking (f/m/d) - 6 months contract

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Customer Service Representative

Reports to: Customer Service Supervisor

Direct Reports: 0

Location: Amsterdam

Hybrid: working from home max 3 days per week

Contract duration: until 30th June 2027

Your Role

We’re in business to save our home planet. The Customer Service Representative delivers high-quality, end-to-end customer service across email and phone channels, ensuring every interaction reflects Patagonia’s values of quality, integrity, justice, and environmental responsibility. The role manages post-purchase inquiries, processes transactions, and contributes to continuous service improvement. By demonstrating empathy, accuracy, and ownership, it plays a key role in customer satisfaction and long-term brand loyalty across EMEA.

Your Main Tasks

• Customer case handling. Respond to customer inquiries via email and phone, ensuring tone, timing, and resolution meet Patagonia’s service standards. Manage a personal case load and apply known procedures to resolve issues efficiently and empathetically.
• Order and transaction processing. Process post-purchase transactions including refunds, exchanges, returns, repairs, and discount applications. Maintain accuracy across order systems and case documentation to ensure traceability, compliance, and customer trust.
• Service quality and consistency. Deliver a consistent ...

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