Service Delivery Director - German

Job Description:

Program Management, Project Management, ITSM experience

Key Responsibilities

Service Delivery Leadership

• Own end-to-end service delivery for the Americas application portfolio.

• Ensure achievement of contractual SLAs, KPIs, XLAs, and business outcome targets.

• Lead service reviews, operational governance meetings, and executive reporting.

• Drive proactive risk management, issue resolution, and escalation management.

• Manage relationships with Client customer’s business stakeholders, product owners, and technology leaders.

• Ensure high levels of customer satisfaction and service reliability.

• Drive growth through credibility and trust.

SDLC Governance & Application Delivery

• Govern our Software Development Life Cycle (SDLC) across application enhancements, maintenance, testing, deployment, and production support.

• Ensure adherence to Agile, DevOps, and release management practices.

• Oversee demand intake, estimation, ...

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