Business Analyst – ServiceNow Strategic Portfolio Management (SPM)
Job Title: Business Analyst – ServiceNow Strategic Portfolio Management (SPM)
Location : 100% Remote work accepted from anywhere in US
Duration : 12+ Months Contract
Teams Meeting Interview
Job Description:
Day to Day Job Duties: (what this person will do on a daily/weekly basis)
- Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business requirements and functional needs.
- Translate business requirements into user stories, acceptance criteria, process flows, decision logs, and functional specifications.
- Facilitate requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning meetings, demonstrations, and user acceptance testing (UAT) activities
- Analyze current-state business processes, identify gaps and inefficiencies, and recommend improvements aligned with ServiceNow platform capabilities and business objectives.
- Collaborate closely with ServiceNow administrators, developers, architects, QA teams, and delivery leads to clarify requirements and validate proposed solutions
- Create and maintain project documentation including business requirements documents (BRDs), functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
- Utilize ServiceNow Strategic Portfolio Management (SPM) to manage de...
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