Premium Customer Service, Conferences (2+ yrs experience)
Gartner Conferences delivers world-class experiences that help executives and business leaders solve their most critical priorities. The Customer Excellence team plays a vital role in ensuring a seamless experience for Gartner associates, clients, and conference attendees throughout the conference lifecycle.**
What You Will Do:
**Customer Service & Support• Serve as a first point of contact for Premium Customer Service inquiries and conference-related support requests via phone, email, or chat.
- Provide timely, professional, and solution-oriented support while helping maintain established service-level commitments.
- Partner with internal stakeholders to facilitate resolution of escalated attendee and associate inquiries.
- Deliver a high-touch customer experience aligned with Gartner's commitment to service excellence.Conference Operations & Registration Management• Manage registration lists including coordination of outstanding requests related to CIO Forums and Substitutions.
- Assist with conference-related operational activities to ensure attendee records are accurate and complete.
- Lead the Conference Live Chat program at designated conferences ensuring expected service levels.Cross-Functional Conference Support• Develop working knowledge across Conference Business Operations and Global Conferences attendee support functions, providing operational coverage and support.
- Partner with global teams to ensure a consistent attendee experience across conferences and regions.
- Support onsite as needed at Global Conferences.Process Excellence & Continuous Improvement• Maintain and update operational playbooks, process documentation, and knowledge resources.
- Identify process gaps and opportunities for efficiency.
- Participate in projects and initiatives with the Process Excellence team.
- Recommend and implement improvements that enhance customer experience and operational performance.Team & Organizational Engagement• Attend team meetings, training sessions, and cross-functional forums.
- Support onboarding and knowledge transfer activities.
- Bui...
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