Manager Store Transformation
The Manager of Retail Transformation is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across our stores with the ultimate goal of increasing sales. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives in the competitive auto parts market.
Essential Job Functions
Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term growth.
In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for in-store, operational transformation..
Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats.
Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve operational efficiencies and overall customer experience.
Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership.
Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency
Engage with field leaders and store teams to drive simple and effective change across the store network.
Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services.
Gather quantitative and qualitati...
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