Virtual Banker II - Garage - Plano, TX or Columbus, OH

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood through our commitment to hospitality. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Virtual Banking Garage Banker within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will participate in test-and-learn initiatives, collaborate with cross-functional partners, and help shape the roadmap for innovation—ensuring Chase remains at the forefront of banking excellence. You'll engage clients over the phone and through Video Meeting, tailoring advice and sharing products and services to help clients meet their financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.

Job Responsibilities

• Participate in test-and-learn initiatives by piloting and executing new solutions, processes, and technologies—helping to design, launch, measure, and refine pilots while providing real-time feedback and insights to Virtual Bank Leaders and partners
• Deliver exceptional, client-first service by fostering a welcoming and hospitable atmosphere, and cultivating strong relationships through active listening, thoughtful questioning, and personalized financial solutions.
• Use analytics, digital tools, automation, and simultaneously navigate multiple applications, CRMs, and tracking systems to inform your work, measure impact, and identify opportunities for improvement.
• Cultivate strong partner and client relationships to ensure Garage Tests are executed with excellence and aligned to business drivers, while ensuring every participant feels valued, informed, and supported throughout the process.
• Guide clients in using technology self-service options (Chase Mobile App, Chase.com, ATMs), and educate them on new features and enhancements.
• Refer clients to One Chase Partners (Consumer Branch partners, Private Client Advisors, Home Lending Advisors, Business Relationship Managers, etc.) for specialized needs and own the client experience end-to-end.
• Operate within established risk parameters and compliance obligations, completing required training efficiently.

Required Qualifications, Capabilities, And Skills...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.