Player Support Analyst, Intern

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The SENA Intern will lead the construction and launch of the HR Intelligence Hub: a digital ecosystem that centralizes and standardizes RSI Colombia’s Job Descriptions and HR Vendors directory. This role goes beyond administrative support — the person in this role will build two living tools the People team will rely on daily, incorporating governance logic, inclusive language standards, and maintenance protocols that ensure long-term accuracy. The intern will work closely with the POPs team across all project phases.

What You'll Do:

• Diagnose the current state of the Job Descriptions bank and HR Vendors directory, identifying gaps, inconsistencies, and improvement opportunities.
• Standardize Job Description formats using inclusive language, a competency-based approach, and alignment with RSI’s organizational framework.
• Build an interactive digital repository in Confluence with version history and a leader-driven update request protocol.
• Audit and update the HR Vendors bank with strategic classification, an evaluation scorecard, and a contract and compliance status tracker (active / expiring soon / expired).
• Conduct 30-minute validation sessions with area leaders for each Job Description review.
• Design a governance protocol to ensure future maintenance of both resources without depending on a single person.

What You'll Bring:

Hard Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Confluence, SharePoint, or similar digital collaboration platforms is a plus.
• Professional writing skills with inclusive and competency-based language standards.
• Basic understanding of HR processes, document management, and administrative process design.
• Intermediate to advanced English level (B2) preferred.
• Currently enrolled Professional student in Business Administration, Industry Engineering or a related field. Must be eligible to complete the SENA productive practice stage.

Soft Skills

• Strong attention to detail and organizational skills.
• Assertive communication with leaders, vendors, and cross-functional teams.
• Autonomous, proactive work style with a solution-oriented mindset.
• Effective time management and ability to prioritize multiple tasks.
• Collaborative approach and openness to feedback.

_Autorización para el Tratamiento de Datos Personales – Candidatos_

_En cumplimiento de la Ley 1581 de 2012, del Decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en Colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolecta...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.