Senior Support Microsoft 365 Engineer (f/m/d)
Join Axpo Services EMEA in Madrid and become the senior technical owner of our Microsoft 365 collaboration experience. Help us resolve complex issues, eliminate recurring problems, and keep thousands of colleagues productive and secure.
What you will do:
- Own expert-level administration and troubleshooting across the M365 stack – Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and Defender-related controls
- Act as senior escalation point for complex, high-impact incidents, driving them to resolution together with technical teams, vendors and Microsoft support
- Lead root-cause investigations using message traces, audit logs, diagnostics and PowerShell, distinguishing symptoms from underlying causes
- Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement is achieved
- Design and maintain automations, self-service tools and diagnostic scripts that reduce avoidable manual support effort
- Coach 1st-level colleagues and create knowledge-base articles, runbooks and troubleshooting guides that raise resolution quality across the team
What you bring & who you are:
- Uni...
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