Customer Service Representative (Fixed Term - 12 Months)

Your Role with Us

As a Customer Service Representative in this 12-month fixed-term opportunity, you will be a trusted point of contact for customers and advisers, helping them navigate enquiries with confidence and ease. Working within AIA’s Customer team, you take ownership of each interaction, delivering clear information, practical solutions, and a seamless service experience from first contact through to resolution. You will collaborate with colleagues across the business to achieve positive outcomes while representing the AIA brand with professionalism, empathy, and care. This role offers a great opportunity to further develop your customer service expertise, strengthen your problem-solving skills, and make a meaningful impact every day.

Your Impact

• Deliver outstanding service by taking ownership of customer and adviser enquiries and seeing them through to resolution.
• Build strong relationships that increase customer confidence, satisfaction, and long-term loyalty.
• Communicate accurate information and process requests efficiently to create a seamless customer experience.
• Identify opportunities to support business growth by recognising customer needs and connecting potential leads to the rig...

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