Onboarding Engineer

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.  We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for an Onboarding Engineer who is passionate about helping customers successfully launch, migrate, and grow their applications on Cloudways.

---------------------------------------------------------------------------------------------------------------------------------------------------------------

As an Onboarding Engineer at DigitalOcean, you will join the Cloudways Customer Success and Onboarding team, working closely with customers from their initial setup through their first six months. You will combine technical expertise with proactive customer engagement to understand business goals, guide platform adoption, resolve onboarding barriers, and help customers realize value quickly.

Reporting to the Onboarding Team Lead, you will collaborate with Customer Success, Support, Sales, and Product to deliver a smooth onboarding experience. The ideal candidate is a strong technical problem solver and communicator who takes ownership of customer outcomes and identifies risks before they affect adoption or retention.

What You’ll Do:

-------------------

• Own the customer onboarding journey, from kickoff and technical discovery through deployment, adoption, and handover to Customer Success.
• Lead discovery calls to understand customers’ applications, hosting environments, business goals, technical capabilities, timelines, and growth plans.
• Create onboarding plans with clear milestones, responsibilities, and success criteria tailored to each customer.
• Guide customers through server and application setup, website migrations, DNS configuration, SSL installation, backups, staging, and go-live readiness.
• Provide practical guidance on platform capa...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.