Service Architect

Location: This is a remote role, offering the flexibility to work virtually from anywhere within the UK.

Contract Type: Permanent

The Opportunity

As a Service Architect, you will design and develop IT services that meet and exceed customer and business expectations. You will be involved throughout the entire IT service lifecycle—from early strategy through design, transition, operation, and continuous improvement—ensuring services align with business goals and requirements. This includes defining service standards, policies, processes, and architectures that guide implementation and operation of the services, while optimising the customer experience and service value. To excel in this role, you will leverage a mix of business analysis and service design skills, technical expertise across multiple domains, strong communication and negotiation capabilities, plus solid project and financial management proficiency.

What You Will Be Doing

• Collaborate with business leaders, architects, and stakeholders to ensure services align with enterprise goals and future state roadmaps. This includes engagement early in new technology request to define strategic direction, shape services requirements and influence solution architecture. The entire service value chain should be considered: engage, plan, design & transition, obtain & build, deliver & support, improve.
• Facilitate ITIL strategy, design, and transition stages of the IT service lifecycle. This includes a focus on aligning IT services with business goals and defining standards, policies, and architectures for implementation and ongoing operations through to continuous improvement (CI).
• Develop customer journey maps to ensure services are designed with optimal customer experience (CX) in mind, incorporating experience-level agreements (XLAs) alongside traditional SLAs.
• Ensure all aspects of service lifecycle are organizationally aligned, requiring business analysis, communication, and strategic planning to ensure IT services meet business needs and expectations now and into the future.
• Manage all service activities, from initial service introduction assessment to creating necessary service artifacts to support the entire service lifecyc...

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