ACES PSE Specialist, ACES Inbound

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network.

The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role’s primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks

Key job responsibilities

Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes

Be the main analytical support for internal ACES PMs within the manager's sub-team

Resolve critical tickets from operations within service level agreement (SLA)

Maintain and uphold bes...

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