Team Lead - Site Reliability Engineering (m/f/d) in Berlin or Konstanz

Mission

Help people make sense of their data. Build the cloud operations they can rely on.

At KNIME, we build software that helps people turn data into insights and put AI to work. As our cloud offering grows, we are building the internal team and engineering practices that keep it reliable, secure and efficient.

Join us as Team Lead – Site Reliability Engineering (SRE) to build our SaaS Operations team and own reliable service delivery on AWS and Azure across single-tenant and multi-tenant SaaS. You will initially spend most of your time engineering and operating alongside a small team. As the team grows, your focus will shift increasingly toward people management, planning and delegation, while retaining the technical command to guide decisions, review changes and lead complex incidents.

Responsibilities

• Build and lead the team: Start predominantly hands-on, set the technical roadmap and coach engineers. Grow into hiring, performance development and delegation as the team expands, while retaining technical command.
• Own SaaS service delivery: Operate single-tenant and multi-tenant services on AWS and Azure. Lead incidents, changes and operational escalations with engineering and Support, and turn incident reviews into completed improvements.
• Make reliability measurable: Own observability, SLOs, alerts and runbooks. Track customer and tenant health, recovery, capacity a...

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