VP, Field Claims

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day.

VP, Field Claims

American Modern Insurance Group is recruiting a VP, Field Claims to join our team. As the VP, Field Claims, you will provide strategic and operational leadership for American Modern's Field Claims organization. The VP, Field Claims translates enterprise Claims strategy into field execution, leads catastrophe readiness and response, strengthens customer and adjuster experiences, ensures regulatory compliance, champions future-ready talent development, and advancing Field Claims digital/AI transformation.

Key Responsibilities:

• Lead day-to-day performance of field claim operations, including claim quality, cycle time, inventory, severity, expense, productivity, customer outcomes, and compliance.
• Advance digital-first field claim capabilities through mobile tools, virtual and remote inspection, workflow automation, data and analytics, and responsible AI-supported decisioning.
• Partner with Claims leadership, Underwriting, Product, Legal, Compliance, Finance, Technology, Data & Analytics, Operations, and Distribution to resolve complex issues and deliver enterprise priorities.
• Own the operating and allocated claim budgets for the area of responsibility; establish forecasts, manage resources, and address financial or operational variances.
• Direct catastrophe preparedness and response, including workforce deployment, surge capacity, and vendor coordination, field communications, and post-event performance reviews.
• Ensure consistent application of claim policies, coverage standards, reserving practices, documentation requirements, authority levels, controls, and state regulatory obligations.
• Establish service standards and use customer, agent, and operational feedback to improve transpar...

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