DWM Watershed Manager II (OLIO - Collection)

Job Description

Posting expires: November 11, 2026

Salary range: $80,594 - $90,888

General Description and Classification Standards:

Provides senior-level leadership for the City’s wastewater collection system. This role is responsible for directing complex operations, developing policies and procedures, ensuring regulatory compliance, and maintaining system reliability. The position serves as a critical link between executive leadership and frontline operations, reporting directly to the Watershed Director II, Collection, and ensuring effective delivery of essential public services.

Supervision Received:

Works under the general supervision of a Director. Depending on the organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Tracks and reports performance to Collection Director and other OLIO Directors.
• Collaborate with Collection Director and other OLIO Directors to set, achieve, and maintain service level agreements.
• Identifies resource needs and obstacles to improve performance.
• Tracks customer escalations and follows up with Customer Assurance and Satisfaction Team (CAST).
• Directs daily operations of the Collection Division, including sewer cleaning, main/lateral repair, plant support, inflow & infiltration reduction, CIP sectional lining, and customer response functions.
• Oversees and coordinates division-wide resource allocation, workforce management, and operational scheduling to ensure reliable service delivery.
• Develops and implements division-wide standard operating procedures (SOPs) and ensures compliance with all local, state, and federal environmental regulations.
• Serves as primary point of contact for escalated issues involving system performance, sewer spills, and emergency response; coordinates with internal and external partners as required.
• Provides leadership for contract administration, vendor oversight, and capital improvement projects that support collection system performance.
• Manages division budgets, ensuring fiscal responsibility and alignment with departmental priorities.
• Tracks and evaluates performance outcomes through data-driven reporting and develops recommendations for system improvements to the Watershed Director II.
• Represents the Collection Division in meetings, public forums, and regulatory discussions.
• Coaches, mentors, and develop subordinate managers and supervisors to build a capable and accountable workforce.
• Ensures effective coordination with other OLIO divisions (Dist...

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