Customer Service Representative

Essential Duties And Responsibilities

• Speak with customers by phone/email communication concerning orders, returns, shipments and products.
• Quoting, pricing, and invoicing.
• Receive orders and go through contract review.
• Order entry of parts, dies, profiles and tolerances associated with customer purchase orders.
• Attention to detail critical essential function.
• Contact customers when necessary to advise of shipment delays and/or information necessary to process orders.
• Keep management informed of all activity.
• Requires the use of some judgment to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.
• Responsible for cleanliness of his/her own work area and the general housekeeping of the Company.
• Actively participate, in all established company health and safety training programs, and comply with all policies and procedures.
• Other duties as assigned.

Requirements

EXPERIENCE:

• Associates degree or work equivalent.
• Minimum of 2 years in sales or customer service role.
• Excellent communication skills are required, both written and verbal.
• Ability to sense and relate observations to business opportunity.
• ...

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