Process Documentation Specialist
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Process Documentation Specialist for our Columbus, Ohio location.
As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots, where employees are recognized as individuals and our culture remains a top priority.
The Process Documentation Specialist is accountable for establishing and maintaining an efficient and effective documentation and knowledge management system for the Administrative Services Contact Center. Creates and organizes process maps, training documentation, and Microsoft Dynamics 365 knowledge articles.
Responsibilities
- Creates and maintains process maps that clearly define workflows, responsibilities, decision points, handoffs, and escalation paths.
- Develops and maintains supporting process narratives, procedures, quick-reference mate...
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