Customer Success Manager (Mid-Atlantic)

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a _Remote First_ organization with a strong commitment to excellence, innovation, and customer satisfaction.

This is a fully remote role supporting districts across the Mid-Atlantic and Northeast. Candidates based in the region are strongly preferred. Travel is seasonal and centers on the moments that matter most to customers: implementation kickoffs, customer meetings and onsite visits, and sales conversations. You'll also travel occasionally for team meetings and our annual sales kickoff.

What You'll Do

As a Customer Success Manager, you'll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You'll own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast. You'll use product data and implementation strategy to help each district get more from Edmentum, and partner closely with Sales to drive strong renewals and new growth.

In this role you will:

• Champion customer success from onboarding through renewal, guiding a portfolio of district partners through the full customer journey to ensure seamless adoption and measurable outcomes.
• Lead implementations that set districts up for success, helping them put Edmentum solutions to work effectively in classrooms.
• Build deep partnerships with district leaders and educators to promote engagement and awareness, serving as their strategic partner.
• Lead structured customer meetings at the start of implementation, at midyear, and at the end of the school year, with onsite visits to larger districts.
• Analyze usage and performance data to uncover insights and craft strategies that maximize student learning impact.
• Proactively identify customer needs, monitor...

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