Product Owner II - Member CRM

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Product Owner II is responsible for helping build and maintain our customer relationship management tool. This solution will be used to support our engagement with members, providers, and brokers. The Product Owner will be accountable documenting processes, identifying business needs, prioritizing capability delivery and partnering across the organization to deliver an integrated cross-functional solution, that is foundational to enabling our future state vision.

You Will

• Partner across the organization to drive definition and delivery of our desktop / relationship management solution – Including engaging with multiple functional stakeholders to understand their business needs, partnering with our IT team to define solutions, and integrating with other product / technology teams to ensure continuity across constituents and engagement channels.
• Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform.
• Partner with business stakeholders to define / refine processes to optimize...

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