DevOps Support Engineer (Western AU)

About Octopus Deploy:

At Octopus, we have one aspiration: to be the standard for software delivery. We get there by building a product practitioners love and choose to use because it makes their lives easier and their products better.

That means we succeed when our customers succeed, whatever your role. We want customers to use Octopus because it adds real value to their business, and we want you to join (and stay) because it’s a rewarding place to work.

We’ve been remote-first since 2015, and we work with an uncommon level of transparency. It’s important to us that our leaders answer the tough questions at all-hands and in 1:1s. Our [public handbook](https://handbook.octopus.com/) shows how we work. We pay people doing the same work with the same skill equally.

Everything we do is designed for remote, from interviews to onboarding to day-to-day operations. We leave job titles at the door, so ideas are judged on merit rather than seniority, and we have well-defined career pathways so you can see how to grow.

​​About the role:

Our support team works at the sharp end of CI/CD. Customers come to us with production problems: broken Tentacle connections, Kubernetes clusters that won't run deployments, permission configurations that don't behave the way they expect. You'll dig into those problems, build reproductions in real environments, and help people get unstuck.

This isn't a script-following role. You need hands-on DevOps experience to troubleshoot complex, multi-cloud environments, and the communication skills to explain what you find to both engineers and non-technical stakeholders. You'll also bring what you learn back to the product team. Your work directly shapes what Octopus fixes and builds next

To help our teams work together effectively, this remote position requires you to be located in Western Australia with unrestricted rights to work. This role is classified as a L2 role.

What you’ll do:

• Help customers with questions and problems via email, Slack, and other channels.
• Build CI/CD pipelines to replicate customer issues.
• Use IaC and CaC to spin up and tear down test environments quickly.
• Write how-tos, docs, KB articles and blog posts that he...

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