Senior Operations Manager (B2B)
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Senior Operations Manager (Business to Business - B2B)
Location: Hybrid in Orpington 2 days a week.
Lead B2B Operations. Build for Scale. Deliver Every Fit.
At Tapi, we help customers find the right floor and get it fitted properly. With 220 stores and teams across the UK, we're now growing our B2B business: trade customers, commercial contracts, housebuilders, landlords and multi-site clients. We're looking for a Senior Operations Manager – B2B to take ownership of how we deliver for these customers. You'll shape the operating model, lead the team and make Tapi the partner B2B customers want to work with again.
Your Responsibilities
You'll own everything that happens after a B2B deal is won, from quote to invoice. Reporting to Head of B2B Partnerships you'll:
- Build and deliver the B2B operations plan, with clear processes and service levels for each customer type.
- Lead, coach and grow a team of passionate Sales Support Executives across coordination, contracts and account support.
- Plan capacity across employed and subcontract tea...
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