Technical Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Service Now, and it’s integrations to other platforms including Salesforce, Site Tracker, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. The ideal candidate possesses a strong software engineering background, hands-on experience with Service Now, and a comprehensive understanding of Change Control processes.

Responsibilities:

• Product Ownership: Act as the primary technical product owner for assigned systems (Service Now and integrations to Salesforce, Site Tracker, and Oracle), responsible for maximizing the value delivered by development teams.
• Requirements Gathering: Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria.
• Stakeholder Communication: Effectively communicate development progress to both technical and non-technical stakeholders.
• User Stories: Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions.
• Back...

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