Quality Assurance Analyst
Job Description
Job Title:Senior Quality Analyst –Software Implementation & Data Mapping
Position Overview
Play a key role in the final stages of enterprise software implementation, ensuring software functionality, data mapping, and business processes align with program area requirements. This position combines quality assurance, business process testing, data mapping, and software improvement initiatives while collaborating with project management, internal stakeholders, and software vendors.
The role provides an opportunity to identify software functionality gaps, improve operational processes, and contribute to software enhancements that support better program operations and consumer satisfaction.
What You'll Do / Key Responsibilities
- Lead data mapping and quality assurance activities during the final stages of software implementation.
- Map complex spreadsheets to software data fields supporting program area business functions.
- Review business processes and procedures and recommend improvements.
- Perform enterprise software reviews and quality assurance analysis.
- Identify software functionality issues, operational pain points, and opportunities for software modifications.
- Work with internal staff to resolve software functionality issues and track helpdesk tickets.
- Coordinate with project managers, software vendors, program area staff, and project stakeholders.
- Reco...
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