Business Quality Assurance Lead
The Opportunity
HealthEZ is seeking a Business Quality Assurance Lead to coordinate testing and strengthen quality practices for changes to business processes, systems, configurations, and partner integrations. The role connects business operations, internal IT, and external partners to help ensure changes meet requirements and are ready for operational use. Testing priorities are established with business and IT leaders based on risk and available capacity. This position reports to the Director of Business and Technology Solutions and works closely with internal and offshore development teams to align business testing with technical delivery.
This lead individual contributor will develop practical test plans, organize user acceptance testing (UAT), coordinate testing across teams, and maintain clear evidence of results and unresolved risks. The role combines strong business process understanding with enough technical fluency to work effectively with development and QA professionals. Direct people management is not assumed.
What you will do
Business testing and user acceptance
- Participate early in requirements and change reviews to identify gaps, clarify expected outcomes, and develop testable acceptance criteria and realistic scenarios, including exceptions and downstream impacts.
- Develop and maintain UAT plans, test cases, expected outcomes, entry and exit criteria, schedules, and reusable regression scenarios.
- Arrange business testers and reserved testing time with their managers; prepare participants, facilitate testing, perform selected business tests, and escalate resource conflicts.
- Validate affected workflows with subject matter experts, such as eligibility, claims processing, network administration, partner data exchanges, and financial outputs, as applicable.
- Record results, support defect triage and retesting, and obtain documented acceptance from accountable business owners. Identify related procedure, training, and operational readiness needs.
- Maintain a testing calendar throughout the year covering system releases, configuration changes, recurring updates, partner testing windows, dependencies, and competing demands.
- Work with internal IT and offshore development teams, including their QA professionals, to define coverage and responsibilities across technical QA, integration testing, regression testing, and business UAT.
- Coordinate end-to-end scenarios across HealthEZ systems and external partners; co...
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