Data Analyst

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)

Established in 1998 at Indiana University (IU), GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With more than 120 staff members, GlobalNOC provides comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, GlobalNOC operates as a non-profit and focuses on developing great technical staff and providing excellent service to our clients.

The GlobalNOC Business Operations team has an exciting role providing support for GlobalNOC services deployed for client organizations across the nation and their connections around the globe. GlobalNOC Specializes in 24 hours a day, 7 days a week, 365 days a year management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Department-Specific Responsibilities

• Maintains and expands the process of constructing and updating Quarterly Business Reviews (QBRs) for GlobalNOC's client networks, including, maintenance and development of relevant metrics and visualizations, coordination with customer relationship managers (CRMs) and other internal staff to verify data accuracy/integrity and identify key data insights, and construction of finalized slide decks to be shared with client network stakeholders.
• Consistently communicates with managers and stakeholders to understand the business needs of GlobalNOC and its clients.
• Maintains the existing and develops new Key Performance Indicators (KPIs) and other metrics that adapt to the evolving needs of GlobalNOC and its clients.
• Fulfills ad-hoc performance metric reporting requests from internal staff and external clients. Intakes requests, develops action items, and submits reports through the request cycle.
• Documents and maintains the metrics and reporting processes and procedures to ensure continuity of support.

General Responsibilities

• Provides analysis of existing data and data structures and satisfies ad-hoc reporting/analysis requests.
• Creates reporting specifications for new reports/dashboards/analytical tools and assists in testing/validation; ensures integrity, accessibility, and acc...

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