Customer Service & Operations Coordinator

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About Us

WFS is a growing Nashville company that does two things: third-party fulfillment (3PL) for e-commerce brands, and book distribution for independent publishers. We store, pick, pack and ship for clients across the country. We're a small team, so everyone's work matters and you see the impact right away.

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The Role

You'll start on our customer service team, working alongside our Customer Service Lead to learn our clients, orders and systems from the ground up. As you get comfortable, you'll take on more: coordinating with the warehouse, onboarding new clients, and working directly with our COO on projects across the business.

This role is built to grow. We're looking for someone who wants to become our Operations Manager over the next few years and is ready to take on more as fast as they can handle it.

What Y...

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