Head of Client Support

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Description

Position Overview

The Head of Client Support leads Arbill’s client-facing operations that includes Customer Support Associates (CSA) and on-site Safety Store Associates (SSA) as well as driving support to become a proactive commercial advantage. This is not a maintenance role. We are seeking a proven transformational leader with multi-company experience who knows what modern best practices look like. The ideal candidate pairs strategic account leadership with deep systems expertise (specifically Dynamics/Salesforce CRM/Service Cloud, modern tool environments, and AI workflow tools) to drive scalable, cost-effective automation, root-cause defect elimination, and superior client retention.

Key Responsibilities

• Operational Excellence & Cost-Effective Automation (40%)
• Drive SLA compliance across daily order entry, quotes, implementations, and case resolution.
• Spearhead system and workflow automation—leveraging Dynamics/Salesforce, ERP systems, and modern digita...

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