Director of Client Services

Company: Modern Banking Systems (MBS) / Finovifi

Location: Omaha, NE (On-site)

Employment Type: Full-Time

Position Summary

The Client Services Director is responsible for the overall management, leadership, and direction of the Company's client processing and client support functions. This position oversees processing and support activities for more than 60 clients across multiple locations.

The primary focus of this position is twofold: (1) ensuring all client processing activities are completed accurately, efficiently, and within established deadlines; and (2) ensuring client questions, concerns, and support requests are addressed accurately, professionally, and in a timely manner and documented appropriately. The Client Services Director provides day-to-day leadership, staffing oversight, and operational direction to ensure the department consistently meets client commitments while maintaining high standards of accuracy, efficiency, and customer service.

This position also works closely with clients, internal departments, and the implementation team to support new client onboarding, coordinate client requirements and implementation timelines, and ensure processing needs are appropriately prioritized and completed. The Client Services Director is accountable for maintaining effective communication, addressing operational deficiencies, and ensuring client issues and departmental responsibilities are followed through to resolution.

Essential Duties and Responsibilities

Client Processing Management

• Oversee and manage the daily processing activities for 40+ clients.
• Ensure all processing deadlines are identified, monitored, and consistently met.
• Ensure work is completed accurately, timely, and in accordance with established procedures and client requirements.
• Monitor daily workloads and priorities and adjust as necessary to ensure all required work is completed.
• Identify potential processing issues or delays and take appropriate action to resolve them.
• Establish and maintain effective processes and procedures to promote accuracy, efficiency, and consistency.

Client Support and Service

• Provide management oversight for client support functions serving all clients.
• Ensure adequate staff coverage to effectively support client needs and maintain consistent service levels.
• Ensur...

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