Client Services Associate II
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.
Essential Duties And Responsibilities
- Perform duties of Client Services Associate.
- Meet higher KPIs than a Client Services Associate.
- Support Quality Assurance & Training as directed by Leadership.
- Act as a mentor to the Client Services Associates.
- Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
- Responsible for escalating issues or trends to Leadership.
- Participate in and/or support department-level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
- Other tasks/adminis...
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