Senior Product Manager, New Starts

Are you a dynamic product manager with a passion for impacting small businesses?

Then Jobber might be the place for you! We’re looking for a Senior Product Manager to join our New Starts team, helping the next generation of home service businesses make it past their toughest years.

Jobber exists to help home service businesses be successful, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Every service business starts somewhere: a truck, a trade skill, a handful of first customers, and an owner who has never run a business before. The first years are the hardest, and too many promising businesses don’t make it through them.

The New Starts team exists to change those odds. Our mission is to help new service businesses become stable, growing companies. We work across the whole journey: the first trial and the critical early weeks in the product, and the path from “just getting started” to “growing with confidence.”

This is an exciting mandate, and it is deliberately different. We are accountable for whether new businesses succeed, not for a single funnel stage or a conversion number. We spend time with new owners, we favour customer-first bets over short-term metric wins, and we work hand in hand with cross-functional teams building Jobber’s AI-powered customer journey. If you want to build something meaningful from a blank page, this is that team.

The role:

Reporting to the Director of Product Management, the Senior Product Manager will contribute to the product strategy for New Starts and own the roadmap that brings it to life. You will work closely with Engineering, Design, and Go-To-Market stakeholders, alongside fellow Customer Experience Product Managers, to turn that strategy into experiences new owners feel in their first days and in their first year.

The Senior Product Manager will:

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