Customer Support Representative

About The Company

ICONMA is recruiting multiple Customer Support Representatives on behalf of an agriculture products organization in Johnston, Iowa. The client serves customers who rely on agricultural, turf, and utility vehicle products, and is seeking service-focused professionals to support customer questions and product-related needs. This opportunity offers the chance to contribute to a customer experience where clear communication, practical problem-solving, and dependable follow-through matter. Representatives will work directly with customers, helping them navigate product inquiries and concerns while supporting satisfaction and retention.

About The Role

As a Customer Support Representative, you will provide front-line technical support and product information to customers by phone. You will listen carefully, ask relevant questions, research issues, and share accurate guidance or solutions within the scope of your training and available resources. The role calls for a calm, professional approach, particularly when customers are experiencing a product issue or need help understanding next steps. You will also document each interaction thoroughly so that customer concerns, troubleshooting steps, and outcomes are recorded clearly. This ...

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