Sales & Account Management Specialist II, Engagement

The Engagement Specialist (Field Service Representative) is a member facing position. Field Service Representatives will be assigned a book of business with specific accounts and will attend existing member events (health fairs, picnics, wellness fairs, open enrollments, etc.) and will try to uncover additional member facing events within those accounts. Occasionally an FSR will be asked to attend events not within his/her BoB, but this is rare and if there is a conflict they can turn down the event. Because some of these events are held in the evening or on weekends there will be times that the FSR will have to work outside the normal 9-5 M-F work schedule. Because there are some evening and weekend events the Director does give some flexibility with the M-F schedule.

Job Summary

In addition to the responsibilities listed above, this position is also responsible for implementing standard and non-standard protocols to participate in programs/activities to promote growth and retention for book of business; coordinating open enrollment events with limited guidance; and utilizing working knowledge to educate end-user on offerings to increase wellness.

Essential Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to addr...

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