Senior Customer Business Manager

We are Kao, listed as one of the world’s most ethical companies for the last 19 years.

Our brand portfolio spans across three sectors; Consumer Care (_John Frieda, Bondi Sands, Bioré, Jergens, Curél),_ Professional Hair (_Goldwell, Oribe, KMS Hair, Kerasilk_), and Molton Brown.

Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

The role:

The Sr. Customer Business Manager exists to drive profitable, sustainable growth with assigned customers by developing and executing customer-specific strategies that align retailer priorities with company objectives. This role owns customer business performance, including financial results, joint business planning, commercialization, and execution, while serving as the primary strategic partner to both the retailer and internal cross-functional teams.

Through data-driven decision making, customer influence, and leadership, the Sr. Customer Business Manager identifies growth opportunities, optimizes trade-offs across volume, margin, and investment, and ensures execution excellence to deliver mutually beneficial outcomes, strengthen customer relationships, and achieve organizational growth and profitability goals.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a competitive salary range of $120,000 - $150,000 plus bonus.

What you will do:

P&L, Budget and/or Financial Management

• Compares planned and actual consumption and shipments, identifies and reports on variances to trade (mdf & opp funds)
• Uses financial budgeting practices and tools, including the processes, adjustment procedures, and practices for consideration of an entire customer or multiple customer budgets
• Coaches others on the effective use of financial budgeting practices and tools
• Owns customer-level financial performance and contribution targets
• Decides where to lean in or pull back investment by making informed trade-offs between volume, margin, and investment
• Leads in-year course correction to protect profit and...

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