Associate Director of Provider Account Management
_This position is National Remote. You'll enjoy the flexibility to telecommute\* from anywhere within the U.S. as you take on some tough challenges.
_At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Associate Director of Provider Account Management is a strategic leader responsible for provider relationship management, network performance, and operational excellence. This role leads a team focused on strengthening partnerships with healthcare providers, improving the provider experience, and driving results related to service quality, provider education, issue resolution, and network effectiveness. The position serves as a key liaison to provider organizations and health system leadership across Medicaid, Medicare, and Commercial business lines.
This position is full-time (40 hours per week), Monday through Friday, with standard business hours of 8:00 AM to 5:00 PM.
Primary Responsibilities
- Lead and develop a high-performing team to deliver quality provider service and advocacy
- Partner cross-functionally with Provider Operations and leadership to drive seamless processes and resolve escalations
- Develop and execute strategies to enhance provider experience, service delivery, and operational performance across markets
- Oversee provider relationships and account performance, ensuring alignment with organizational goals
- Drive resolution of complex, cross-functional issues impacting providers and internal stakeholders
- Own and support issues end to end across the organization, aligning cross-functional partners, driving accountability, and ensuring timely resolution and clear stakeholder communication through closure
- Representing the organization in key provider, advisory, and state-level meetings
- Lead initiatives to improve oper...
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