Application Support / Development Specialist -oil and Gas (17th Nov)
Job Title Application Support / Development Specialist
Experience 8+yrs
Location Doha, Qatar
Duration 18 Months
Oil and Gas Expr Mandatory
Job Purpose
As a technical SME, the position is responsible for managing and supporting services managed by the Enterprise Portal Team to maintain efficient and reliable operations within the Applications Support section.
Provide end-user support to ensure customer satisfaction within the organization. Contribute to projects for quality and flawless execution to meet department objectives. Provide any other additional business needs, as appropriate and identified in the IT Department's business plan.
Reporting & Relationships
Internal
Regular contact with IT Peers and Team Leads / Section HeadsRegular contact with end users for supported applicationsRegular contact with contractors and technical teamsExternal:
Regular contact with industry vendorsFinancial Dimension: As defined for this job level in the Delegation of Authority and/or approved budget
Key Job Accountabilities
- Application Support & Troubleshooting
Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and taking appropriate action for resolutionRespond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliersMonitor progress of requests for support and ensure users and other stakeholders are kept informed. ...
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