Senior CRM Engineer
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do
As a Senior CRM Engineer, you will work in a team of rest CRM engineers, closely with the Engineering Manager, fellow CRM engineers and business stakeholders, to design and implement Vodafone’s CRM solutions. You will apply an agile mindset and iterative ways of working within the engineering team. You will bring advanced, hands-on AI engineering skills to modernise applications through AI-enabled analysis, design, development and testing, strong hands-on expertise in Siebel CRM development while maintaining technical quality, security and human oversight.
More specifically you will:
- Take technical ownership of CRM solutions guiding iterative delivery, resolving dependencies and ensuring scalable, reliable outcomes
- Translate requirements into low-level technical designs, providing clear direction for implementation and testing
- Collaborate with business stakeholders to understand, analyse and challenge business requirements, identify dependencies and assess their impact on existing CRM functionality
- Apply advanced generative AI and agentic engineering workflows to understand, redesign and rebuild core IT applications, validating generated code and preserving functional integrity
- Coach fellow CRM engineers through design and code reviews, sharing expertise and strengthening technical judgement and engineering practices
- Partner with the Engineering Manager to uphold technical standards, security and delivery quality, surfacing risks and ensuring appropriate oversight of AI-enabled development
- Help shape the domain’s technical roadmap by identifying modernisation opportunities and improvements to architecture, platforms and...
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