Manager, Business Systems Development

The Opportunity

The Manager, Business Systems Development leads a multidisciplinary technical team that develops software, manages enterprise integrations, administers platforms, enables releases, and ensures quality across enterprise business applications. The role is accountable for team performance, delivery execution, technical and operational quality, and effective resource prioritization while partnering with Business Systems leaders and stakeholders to deliver reliable, scalable solutions aligned with business priorities.

What You’ll Do

• Lead, coach, and develop a multidisciplinary team, establishing clear priorities, performance expectations, development plans, and accountability for team outcomes.
• Own delivery planning and execution for business systems development, integrations, D365 F&O technical platform work, releases, and quality assurance.
• Partner with Business Systems leaders, analysts, architects, and stakeholders to understand requirements, establish priorities, manage dependencies, and deliver solutions that meet business objectives.
• Provide technical oversight across software development, integrations, enterprise platforms, release management, and quality assurance, ensuring the team applies appropriate technical standards and engages specialized expertise as needed.
• Ensure architecture and design decisions align with established standards, partnering with architects and technical specialists on complex or cross-functional solutions. Reinforce team standards for secure development, documentation, peer review, observability, and supportability. Provide leadership oversight for D365 F&O platform health, environment strategy, lifecycle management, OneVersion updates, Azure DevOps pipelines, release governance, and production support.
• Ensure recurring platform, integration, deployment, and performance issues are addressed through structured troubleshooting, root-cause analysis, and sustainable corrective action.
• Establish and maintain quality practices for the team's business systems delivery, including functional, regression, integration, end-to-end, nonfunctional, and user acceptance testing. Advance test automation maturity and ensure test plans, defect management, release quality assessments, and risk-based recommendations are consistently applied.
• Set team priorities and allocate capacity across operational support, project delivery, technical debt, platform modernization, and continuous improvement based on business priorities, risk, and available resources. Monitor delivery health, risks, blockers, quality, and outcomes and communicate decisions and status clearly to leaders and stakeholders.
• Build trusted relationships with Microsoft, implementation partners, strategic vendors, consultants, and ISV providers; review technical approaches, estimates, deliverables, testing evidence, and support models.
• Support Business Systems leadership with budgeting, forecasting, workforce planning, vendor utilization, and roadmap development, providing recommendations based on team capacity, technical needs, delivery priorities, and operational risk. Evaluate emerging technologies, including AI-assisted development, automation, and modern engineering practices, for practical and responsible use within enterprise delivery.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities re...

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