Senior Manager IT Intelligence Operations

POSITION SUMMARY: The Senior Manager IT Intelligence Operations leads Republic Services' enterprise monitoring, observability, and AI-driven IT operations strategy across its hybrid technology environment. The incumbent drives proactive and automated service delivery by leveraging Microsoft 365, Copilot, and advanced monitoring platforms while establishing enterprise AIOps capabilities that improve system visibility, accelerate issue resolution, and support 24x7 operations through a scalable offshore support model.

Principal Responsibilities

• Define and execute the enterprise observability strategy, transitioning from traditional monitoring to proactive, data-driven operations.
• Implement AIOps capabilities including event correlation, anomaly detection, and automated remediation.
• Establish standardized telemetry, instrumentation, and monitoring patterns across on-prem and cloud platforms.
• Deliver end-to-end service visibility across infrastructure, applications, and business services.
• Own operational intelligence and governance for M365 and Copilot platforms.
• Enable Copilot adoption through usage analytics, automation use cases, and agent enablement.
• Enable executive-level reporting tied to SLAs, service health, and operational performance.
• Build and lead a high-performing Infrastructure Intelligence organization.
• Align talent, roles, and capabilities to support Observability, AIOps, and AI adoption.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Proven ability to develop and execute an enterprise Observability and AIOps strategy that improves service reliability, operational efficiency, and user experience.
• Deep understanding of monitoring, event correlation, telemetry, automation, and service intelligence across hybrid cloud and on-premises environments.
• Strong leadership experience building and managing global teams, including offshore operations, with clear accountability, governance, and performance metrics.
• Demonstrated success leading large-scale technology transformation initiatives, including AI adoption, operational modernization, and organizational change.
• Exceptional ability to influence executive stakeholders, translate technical insights into business outcomes, and drive cross-functional alignment.
• Proven ability to establish governance, standards, and operating models that deliver consistent, scalable, and measurable enterprise technology services.

Minimum Requirements

• 7 - 10 years of experience in IT infrastructure, operations, monitoring, observability, or related technology functions, including leadership experience.
• Demonstrated experience developing and executing enterprise observability, monitoring, and AIOps strategies.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office --> 5353 E City North Dr. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.

**Please note, this position is not sponsorship eligibl...

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