Solutions Design Manager

Job Title: Solutions Design Manager

Job Location: Hebron, Kentucky

We have an exciting opportunity for a Solutions Design Manager for our AFR Team. This role is responsible for leading the strategic design, governance, and execution of end-to-end logistics solutions for DHL's global and regional Life Sciences & Healthcare customers. This role provides executive leadership for solution design, pricing strategy, operational excellence, and innovation while ensuring compliance with global regulatory standards, including GxP and GDP.

Key Responsibilities:

• Develop and execute the regional Life Sciences & Healthcare Solution Design strategy aligned with DHL's overall business objectives and growth plans.
• Establish long-term solution design capabilities that differentiate DHL in the pharmaceutical and healthcare logistics market.
• Serve as the senior subject matter expert for Life Sciences & Healthcare solution design, cold chain logistics, regulatory compliance, and operational excellence.
• Lead strategic initiatives that improve profitability, customer experience, scalability, and operational efficiency.
• Drive innovation by identifying emerging technologies, digital capabilities, automation opportunities, and new service offerings within Life Sciences logistics.

Commercial Leadership

• Partner with Commercial Leadership to develop growth strategies for strategic and multinational Life Sciences customers.
• Lead complex customer pursuits by developing innovative and differentiated logistics solutions that maximize customer value and financial performance.
• Provide executive leadership during customer presentations, solution workshops, and strategic business reviews.
• Support contract negotiations by balancing commercial competitiveness with operational feasibility and profitability.
• Drive pricing governance and ensure consistency in financial assumptions, investment decisions, and solution profitability.

Solution Design & Governance

• Provide executive oversight of end-to-end solution design activities across Air Freight, Ocean Freight, Customs, Warehousing, and Integrated Logistics services.
• Establish governance, methodologies, standards, and best practices for solution design across the organization.
• Ensure all solution designs incorporate operational excellence, quality requirements, regulatory compliance, systems integration, risk mitigation, and financial performance.
• Lead investment evaluations and business case development for new customer opport...

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