Customer Engagement & Growth Executive
We are looking for a Customer Engagement & Growth Executive to join a growing team focused on delivering exceptional customer experiences, building strong business relationships, and identifying commercial growth opportunities.
Our client, helps public-sector organizations access professional services through a managed procurement approach. This role combines customer success, account management, business development, and relationship management. You'll be responsible for engaging with prospective and existing customers, understanding their needs, presenting solutions, supporting onboarding, and identifying opportunities to strengthen and expand customer relationships.
Key Responsibilities
Customer Engagement & Business Development
- Manage inbound customer inquiries through phone calls, emails, and other communication channels.
- Conduct discovery conversations to understand customer needs, business objectives, and requirements.
- Qualify incoming leads and identify potential commercial opportunities.
- Independently lead customer meetings, introductory calls, and service presentations through Microsoft Teams.
- Explain company services and solutions clearly to prospective and existing customers.
- Conduct targeted outbound outreach to engage pr...
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