Digital Onboarding Specialist I - Lisbon / Madrid

About Pleo

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Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role:

We're looking for a Digital Onboarding Solutions Specialist to join our Digital Onboarding Solutions team at Pleo. In this role, you'll help customers who have got stuck while onboarding themselves onto Pleo, unblock them, and make sure they get to a successful first spend. You'll also help us find and fix the friction that causes these blockers in the first place. If you enjoy solving real problems for real people, and you care about making onboarding work better for everyone, then this is the opportunity for you!

Who you'll be working with and reporting to

You'll report to our Manager, Onboarding and work closely with the Digital Onboarding Solutions Manager. Our team is highly collaborative and dedicated to getting every new customer to a smooth, successful start on Pleo. You'll also have the chance to partner with teams across Product, Growth, Sales, Support and RevOps to remove friction for our customers.

What you'll be doing

As a Digital Onboarding Solutions Specialist, you will:

• Monitor ...

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