Mid Market CSM
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.
From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.
Learn more at envoy.com
About The Role
At Envoy, we believe in delivering exceptional customer experiences. As a Mid-Market Customer Success Manager, you'll own a book of 70–80 customers and make sure each one gets real, measurable value from the Envoy platform, from implementation through adoption to renewal. You'll build strong relationships, spot risk early, and uncover the expansion opportunities that make our Customer Success team one of Envoy's strongest sources of pipeline. We take a highly team-centered approach with our customers, so you'll work closely with fellow...
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