MSP Facility Manager

The Facility Manager is the senior on-site leader and single point of accountability for delivery of the Facilities Management contract. The role is expected to operate as a business leader, not only an operations supervisor: establishing priorities, allocating resources, governing subcontractors, managing performance, controlling cost, engaging senior stakeholders, resolving escalations, and continuously improving the service model.

Key Responsibilities

• Lead the on-site FM organization and establish clear priorities, accountabilities, operating rhythm, and performance expectations.
• Own contract performance, service delivery, KPI/SLA achievement, customer satisfaction, and corrective action when performance is below expectation.
• Serve as the primary interface with GPLNG leadership, Operations, Maintenance, Supply Chain, HSE, and other key stakeholders.
• Translate business priorities and site requirements into an executable FM work plan and resource strategy.
• Direct and govern subcontractor performance, including scope clarity, mobilization, safety, schedule, quality, commercial discipline, and performance improvement.
• Own FM budget performance, forecast accuracy, cost control, commitment visibility, variance analysis, and identification of sustainable cost-reduction opportunities.
• Ensure effective work-management discipline from request intake through prioritization, planning, execution, status communication, completion verification, and closure.
• Maintain oversight of safety, environmental, regulatory, and site-compliance requirements applicable to FM activities and contractors.
• Lead weekly/monthly performance reviews and provide concise, decision-oriented reporting to GPLNG and MSP leadership.
• Develop succession, competency, cross-training, relief coverage, and workforce-development plans for critical roles.
• Lead emergency response, service recovery, and business-continuity actions for FM-related events.
• Create and sustain a continuous-improvement pipeline using data, root-cause analysis, lessons learned, and industry best practices.

DECISION AUTHORITY / ACCOUNTABILITY

• Authority to prioritize and allocate MSP resources within the approved contract and budget framework.
• Authority to escalate, stop, or redirect work when safety, quality, compliance, cost, or schedule risks warrant intervention.
• Accountable for recommending staffing changes, subcont...

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