Desktop Support Technician

Cognizant is seeking a Desktop Support Technician for a full time opportunity in Gallatin, TN.

Responsibilities

Serve as the first point of contact for IT support through walk-up, phone, remote, chat, and email channels.

Deliver excellent customer service by troubleshooting, diagnosing, and resolving end-user technical issues.

Prioritize and manage multiple incidents while adhering to SOPs and support guidelines.

Provide users with accurate information on IT products and services and guide them throug...

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