Help Desk Technician II
About this opportunity:
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.
GoEngineer is looking for a Help Desk Technician II to join our team. GoEngineer is headquartered in Salt Lake City, UT and has sales and training centers throughout the United States. We offer competitive salary, benefits, and career path options, in a casual work environment.
As a Help Desk Technician II, you will provide Tier 2 technical support to internal users. You will troubleshoot complex issues, support secure access to IT services, and help employees use the tools they need to work effectively.
Your key contributions in this role will be:
- Provide Tier 2 technical suport to internal users and explain solutions clearly.
- Administer user accounts and help users securely access Microsoft 365 and core IT services.
- Troubleshoot sign-in, authentication, and collaborate with the IT team to escalate issues that require additional support.
- Assist with onboarding a...
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